REFUND POLICY
REFUND POLICY
We offer a 14 day money back guarantee to guarantee you the best possible experience.
If you are not satisfied with the item, contact us now and we will solve your problem!
We do not accept returns after the 14 day period, so contact us as soon as possible and you will receive a full refund!
HOW TO MAKE A REQUEST
Simply fill out our contact form or send us an email at help@porescrub.co with your order number. Once the product has been received and verified, we will refund the amount paid! (Refunds can take up to 5 days to process, depending on the lender).
The returned product must be intact and sealed.
HANDLING OF RETURNS
The return shipping costs will be covered by the customer.
IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?
If you have received defective, incorrect and / or damaged goods, contact us within 14 days of receiving the order. Remember to include the order number, the pictures of the items and all the references related to the receipt of the package and, in accordance with our money-back guarantee, we will do our best to resolve the problem as soon as possible!